Gaming should be a source of fun, not stress or problems. na99 believes every player has the right to a healthy and safe gaming experience, which is why we provide full support for responsible play.
Six key initiatives to keep your gaming experience safe and enjoyable
Set your own daily, weekly, or monthly deposit and betting limits. Once a limit is set, it takes effect immediately — increasing it requires a waiting period.
Set how many hours you want to play each session in advance. When the time is up, na99 will send you a reminder or automatically pause the session.
If you need a break, you can suspend your account for anywhere from 7 days to 5 years. During this time, login will be completely disabled.
View your complete gaming and transaction history at any time. This information helps you understand your playing patterns and make better decisions.
Only individuals aged 18 or above may register at na99. Age is strictly verified at registration and again through the KYC process.
Our support team, trained in responsible gaming, is available 24/7 to help. Whether the issue is big or small, we're always here for you.
Gaming is for entertainment only. Chasing losses by playing more is never the right call.
Responsible gaming refers to a mindset and set of habits where a player treats gaming purely as entertainment — not as a source of income. At na99, responsible gaming means setting limits based on what you can afford, keeping both time and money in check, and never letting gaming take priority over what matters most in your life.
For millions of people in Bangladesh, entertainment options are limited. Online gaming has become an exciting alternative — but like any form of entertainment, it stays enjoyable only when it stays in check. Losing control can lead to family conflict, financial stress, and even mental health issues.
Na99 believes every player deserves the support and opportunity to play responsibly. We don't just offer games — we stand by you to make sure gaming always has a positive place in your life.
Most people don't recognize a problem until it's already gone too far. That's why early awareness matters. If you notice any of the signs below in yourself or someone you know, it's time to take action.
Na99 gives you powerful tools to manage your gaming directly from your account settings — no paperwork, no waiting required.
| Tools | How It Works | Effective From | Status |
|---|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit per day | Immediate | Active |
| Weekly Betting Limit | Weekly total bet limit control | Immediate | Active |
| Session Time Limit | Maximum hours of play per session | Starting Next Session | Active |
| Loss Limit | Automatically stop play once a set loss amount is reached | Immediate | Optional |
| Cooling-Off Period | Temporary break of 1–30 days | Immediate | Optional |
| Self-Exclusion | Account suspension from 6 months to 5 years | Immediate | Permanent Break |
To activate any of these tools, go to the "Responsible Gaming" section in your account settings. Decreasing a limit takes effect immediately, but increasing one requires a 72-hour cooling period — designed to support your willpower.
Ask yourself the questions below. If you answer "yes" to three or more, it may be time to reconsider your gaming habits.
Did you spend more than your set gaming budget last month?
After a loss, do you find yourself thinking "just one more round, I'll win it back"?
Have you ever lied to or hidden your gaming activity from family or friends?
Do thoughts of gaming creep in while you're working or studying?
Do you feel moody or restless when you can't play?
Have you borrowed money or dipped into savings to fund your gaming?
Have you tried to cut back on gaming multiple times but couldn't?
Log in to your account on the na99 app or website. Click the profile icon in the top-right corner.
Go to "Settings" from the menu, then click on the "Responsible Gaming" option.
Daily deposit, weekly wager, session time, or loss limit — choose whichever works for you.
Set a realistic figure based on what you can afford. Choose a limit you can actually stick to rather than something overly restrictive.
Lowering a limit takes effect immediately. Requests to increase a limit will take effect after 72 hours.
If you feel you need an extended break, self-exclusion is the most effective step. During this period, your account will be completely inactive.
Go to the "Responsible Gaming" section in your account settings and select the "Self-Exclusion" option.
30 days, 3 months, 6 months, 1 year, or 5 years — choose the duration that best fits your situation.
Once self-exclusion is activated, it cannot be reversed before the set period ends. This decision is final.
During the exclusion period, consider seeking professional support if needed. Our support team can point you in the right direction.
Don't face it alone — reaching out for the right help is the smart move
Chat with our Responsible Gaming team in Bengali, available 24/7. Just click the chat button on the app or website.
Email us with a detailed description of your issue: [email protected] — We typically respond within 24 hours and treat all communication with complete confidentiality.
If gaming addiction becomes serious, seek help from a mental health professional. You can reach out to the National Mental Health Helpline in Bangladesh.
Answers to the most frequently asked questions about responsible gaming